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FAQs

For Clients

For Talent

Talent
Why should I trust the talent on IndieFolio?

.The talent in IndieFolio are among the best of the lot. They are curated based on their unique portfolios, industry niches, communication skills, professionalism and relevance. Besides, you get to interview them before you hire.

Do I get to work directly with talent?

Yes! You can chat, share files, and feedback with talent on the platform when you have hired them.

What if it doesn’t work between us and the talent?

If you don’t like working with a particular professional, we get you a direct replacement within a week. 

How many projects can I launch on IndieFolio at a time?

You can launch any number of briefs on the platform simultaneously.

Workflow
How do I launch a brief on the platform?

Login in to your account and Hire an Expert from the side panel of your dashboard. Or simply, speak to your Account Manager who’ll be in touch from start to finish.

How can I engage with freelancers?

You can engage with talent flexibly in 3 ways. 
1.Fixed retainer - Based on a fixed scope of work and milestones.
2.Hourly - By the hour based on individual charges of the talent. 
3.On-actuals - By each item of delivery. 

How do I communicate with freelancers and manage projects?

You may connect with the talent you hire on IndieFolio on the platform. In any case, your Account Manager will remain your single point of contact for a more  efficient, dedicated, and fulfilling engagement. 

How soon can I start work on the platform?

When you launch a brief on IndieFolio, you’ll see a curated pool of the best talent for the job. You will receive proposals from the ones you choose in the next 24 hours. After which, you can chat or schedule interviews or negotiate, or get started immediately.

How does project management work?

You can manage all your projects, workflows, and payments on the IndieFolio platform.

Payments
Do I have to pay anything upfront?

No. You pay nothing till you officially select a creator and kickstart the project. Payment amount and terms are determined as per the proposal agreed upon between you and the creator.

What is the pricing like? 

You can engage with talent flexibly in 3 ways. 
1.Fixed retainer - Based on a fixed scope of work and milestones. Recommended for long-term engagements.
2.Hourly - By the hour based on individual charges of the talent. Recommended for on-demand work.
3.On-actuals - By each item of delivery. Recommended for one-off on-demand needs.

If I don’t like the work, do I get a refund?

We like to fairly compensate the creators for the time and effort they spend towards a project
1st option - share iterations with the creator and rework on the creative
2nd option - if it doesn’t work at all, we find a talent replacement.

You are only charged for the work you approve. 

Account
Can I deactivate my account?

Yes. Go to Settings, find Account Details, and Deactivate. All your information will be lost upon deactivation. You may also choose to change your email preferences instead.

How is my information stored or used?

All the account, work, and payment information is 100% protected and stored securely on the platform so long as you choose.

Culture
Can I freelance remotely or go to the client’s office?

IndieFolio is remote-first as a company and community. Your projects are also remote. In case of full-time in-office retainer roles, or video and photography shoots, it may be best to show up in person.

What kind of clients can I expect to work with? 

Client brands on IndieFolio are highly professional, kind, and fun to work with.

How is IndieFolio different from other freelance marketplaces?

IndieFolio is India’s largest curated marketplace for creative design talent. Our focus on niche hand-picked talent and it offers a unique combination of quality, specialization, and community that sets it apart from other freelance marketplaces.
‍
1.Focused on Creatives: IndieFolio is designed specifically for creative professionals and businesses, with a focus on design and creative services. This means clients have access to a specialized pool of talent that can deliver high-quality creative work.

2.Quality over Quantity: Unlike other marketplaces that focus on the number of freelancers they have, IndieFolio focuses on quality. Every creative on the platform is curated and vetted to ensure they meet the highest standards of quality and professionalism.
‍
3.Project Management: IndieFolio offers project management tools to help clients and creatives collaborate more effectively. This includes features like file sharing, messaging, and time tracking, which makes it easier to manage projects and stay on top of deadlines.
‍
4.Community: IndieFolio is more than just a marketplace; it's a community of creatives who share their work, offer feedback and support, and collaborate on projects. This creates a supportive environment that fosters creativity and innovation.

Is freelancing on the platform for individuals or teams as well?

Freelancing on the platform is for both solopreneurs and entrepreneurs of teams. We believe creatives can work better together.

Can I freelance if I already have a full-time job?

While we prefer full-time freelancers to sign up on the platform, individuals with full-time jobs may also sign up provided there’s no clash of interest.

Profile and Account
What kind of projects do I upload on my profile portfolio?

It is best to upload work that’s relevant to the projects you take and the ones you are most proud of.

How is my information stored?

Your information and portfolio is all saved on the platform, we also take industry-standard security measures to protect user data from unauthorized access, disclosure, or misuse.

Can I deactivate, re-activate, or delete my account?

You can deactivate your account from your dashboard itself. In case you’re already busy, you have an option to mark yourself as busy and we won’t be able to send you briefs during that time.

Projects
What kinds of projects can I expect on IndieFolio?

IndieFolio offers 50+ services in creative print and digital design work. Find them here. 

How many projects can I take up on the platform simultaneously? 

You can take up as many projects as you can professionally handle.

How can I convert more briefs? 

Converting more briefs into launched projects on the platform require: 
1.Specific skills and industry experience relevant to the project
2.Spotlight proof of work in the service category
3.A thorough proposal that sells your caliber of people skills and professionalism

What are proposals and how do I make one? 

A proposal is a document that creators on the platform send to potential clients when briefed. A good proposal helps gauge project and skill set alignment and sets the right expectations in terms of scope of work, milestones, delivery, compensation, and other terms.
 

How do I submit proposals for projects I’ve not received?

You will be able to submit proposals on the jobs section of your dashboard. 

 

What are milestones and how do I decide them? 

Milestones in a project indicate key deliverables in an on-going project. They are usually fixed at the beginning of a project in the mutual interest of both talent and clients.

How can I discontinue a project?

In case of any issue with an on-going project, there is an option to discontinue the project from your dashboard. The account manager will reach out to you to help you and discuss the further steps.. 

 

Payments
Do I pay to sign up?

You can sign up on IndieFolio for free. We charge a 15% commission fee for each project you do on the platform.

How much can I earn?

The money you make on the platform depends on the nature of projects you do, your professional bandwidth, and the engagement models.

How do I get paid?

All payments are done on the platform through IndieFolio. The money will reach you in or less than 7 business days.  .

What are the payment terms?

Our flexible engagement model allows creators to earn as they like and clients to pay as they like. This includes: A fixed retainer in which payments are made at the end of every milestone or month. An hourly fee estimated based on the number of hours per week or month. And on-actuals where you charge per item of delivery.  .

How are taxes and GST calculated?

TDS

TDS or Tax deducted at source is applicable on all payouts.10% is the standard TDS that is deducted on all payouts Just to revise the same, TDS are payouts made by us, on your behalf, to the Government of India. These are your earnings only and can be claimed by you at the time of your annual tax filings. You can read more about TDS here or speak to your CA to understand more.

GST
‍
GST is not mandatory for all freelancers but only if:
‍
1.Turnover in a financial year is more than Rs. 20 lakhs. If you’re residing in Northeast India, the limit is Rs.10 lakhs.
‍
2.If the payment you receive are for services under OIDAR (Online Information and Database Access and Retrieval). OIDAR includes projects, such as internet advertising, cloud-based services, and intangible items, such as e-books, entertainment (music, movies, online gaming), software, and any other electronic data, such as video lessons.

You can add GST to your invoice if you have a valid GSTIN certificate. You can understand more about your applicability and implications of GST
here

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